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HCC’s Human Resources Development program partners with local agency to offer job skills course


After completing the AAA Job Skills course last November, Stacy Daniel of Roanoke Rapids interviewed for a job with AAA of the Carolinas and was hired in January.


Working as a broker with a local real estate agency, Daniel had been searching for a new opportunity after the real estate market slowed down. She knew AAA was hiring and wanted to prepare her job skills. Although she already had computer skills, she appreciates the training offered in the AAA Job Skills class. “At the end of the class, we learned about maps, which has really helped us with our jobs. We also learned about preparing résumés. The class was very informative, especially for those who are not computer literate.”


Daniel is a graduate of the first AAA Job Skills class that was offered at HCC last fall through the Human Resources Development (HRD) Program. The program partners with several local agencies in order to continuously provide employability skills training to unemployed and underemployed individuals. HCC has established the partnership with AAA of the Carolinas, offering classes to assist and promote stability, and as a result, some of its students have become gainfully employed. Although completion of the class does not guarantee a job with AAA, the skills learned prepare individuals for future positions in a variety of workplaces.


Clara Powers of Roanoke Rapids is another success story. She, like Daniel, graduated from the first course in the fall. She had been laid off from her job and decided to enroll. After completing the class, she interviewed with AAA and was also hired in January. “AAA is a great place to work,” Powers said.  She already had computer training from a previous job, but needed additional skills. “The class pointed us in the right direction to get us where we needed to be,” she added. “The skills that students learn will help prepare them for any job. The class gives you a sense of confidence.”


Counting on those new skills, Dawn Wynn of Scotland Neck, who is a current student in the second job skills class, is eager to learn. “This is a very good program and it helps with job skills and being able to use the computer,” she said.  After recently relocating from Cincinnati, Ohio, Wynn is currently unemployed and feels that the class will give her what she needs to land a job in the future.


Linda Keeton of Roanoke Rapids is also a current student who is employed. “The knowledge of learning basic computer skills plus Microsoft Word is great. I feel like it will help me better myself,” she explained.  “I think this is a great opportunity to meet the people who work out at AAA in a different environment.”


HRD participants go through seven weeks of rigorous skills training to gain knowledge of certain aspects of the call center’s operation. After successfully completing these classes, students are given opportunities to interview for possible full-time employment with the company. “The students are definitely better prepared for jobs after they complete this class,” said William Parker, one of the AAA trainers for the class.


HRD classes are open to the public and are offered at no cost to persons who are unemployed, underemployed, or have received notification of a pending lay off. Students must attend at least 80 percent of the classes in order to pass any HRD class.


“I’m just happy that six people out of the last class are now gainfully employed. I’m just ecstatic about that,” said HCC Literacy Sites and HRD Coordinator/Recruiter Tiffany Hale.


She explained that the HRD program has greatly increased services to its clientele over the past year, giving a boost to student enrollment and resulting in the largest increase in HRD enrollment in the history of HCC.


A third AAA Job Skills class will be offered in March. In order to register, contact Tiffany Hale at (252) 536-6342.



Instructor William Parker, standing right, and HCC Literacy Sites and HRD Coordinator/Recruiter Tiffany Hale, standing left, talk with students enrolled in the AAA Job Skills class.