HCC’s Human Resources Development
program partners with local agency to offer job skills
After completing the AAA Job Skills course last November,
Stacy Daniel of Roanoke Rapids interviewed for a job with
AAA of the Carolinas and was hired in January.
Working as a broker with a local real
estate agency, Daniel had been searching for a new
opportunity after the real estate market slowed down. She
knew AAA was hiring and wanted to prepare her job skills.
Although she already had computer skills, she appreciates
the training offered in the AAA Job Skills class. “At the
end of the class, we learned about maps, which has really
helped us with our jobs. We also learned about preparing
résumés. The class was very informative, especially for
those who are not computer literate.”
Daniel is a graduate of the first AAA Job
Skills class that was offered at HCC last fall through the
Human Resources Development (HRD) Program. The program
partners with several local agencies in order to
continuously provide employability skills training to
unemployed and underemployed individuals. HCC has
established the partnership with AAA of the Carolinas,
offering classes to assist and promote stability, and as a
result, some of its students have become gainfully employed.
Although completion of the class does not guarantee a job
with AAA, the skills learned prepare individuals for future
positions in a variety of workplaces.
Clara Powers of Roanoke Rapids is another
success story. She, like Daniel, graduated from the first
course in the fall. She had been laid off from her job and
decided to enroll. After completing the class, she
interviewed with AAA and was also hired in January. “AAA is
a great place to work,” Powers said.
She already had computer training from a previous
job, but needed additional skills. “The class pointed us in
the right direction to get us where we needed to be,” she
added. “The skills that students learn will help prepare
them for any job. The class gives you a sense of
Counting on those new skills, Dawn Wynn of
Scotland Neck, who is a current student in the second job
skills class, is eager to learn. “This is a very good
program and it helps with job skills and being able to use
the computer,” she said.
After recently relocating from Cincinnati, Ohio, Wynn
is currently unemployed and feels that the class will give
her what she needs to land a job in the future.
Linda Keeton of Roanoke Rapids is also a
current student who is employed. “The knowledge of learning
basic computer skills plus Microsoft Word is great. I feel
like it will help me better myself,” she explained.
“I think this is a
great opportunity to meet the people who work out at AAA in
a different environment.”
HRD participants go through seven weeks of
rigorous skills training to gain knowledge of certain
aspects of the call center’s operation. After successfully
completing these classes, students are given opportunities
to interview for possible full-time employment with the
company. “The students are definitely better prepared for
jobs after they complete this class,” said William Parker,
one of the AAA trainers for the class.
HRD classes are open to the public and are
offered at no cost to persons who are unemployed,
underemployed, or have received notification of a pending
lay off. Students must attend at least 80 percent of the
classes in order to pass any HRD class.
“I’m just happy that six people out of the
last class are now gainfully employed. I’m just ecstatic
about that,” said HCC Literacy Sites and HRD
Coordinator/Recruiter Tiffany Hale.
She explained that the HRD program has
greatly increased services to its clientele over the past
year, giving a boost to student enrollment and resulting in
the largest increase in HRD enrollment in the history of
A third AAA Job Skills class will be
offered in March. In order to register, contact Tiffany Hale
at (252) 536-6342.
Instructor William Parker, standing right, and
HCC Literacy Sites and HRD
Coordinator/Recruiter Tiffany Hale, standing left, talk with
students enrolled in the AAA Job Skills class.